NewsHK
McDonald's is piloting an artificial intelligence ordering system at five U.S.
drive-thru locations, reviving a technology bet that stalled when its IBM-backed experiment ended in 2024 after accuracy complaints went viral.
The new system, called ArchIQ, uses Google technology and has processed more than one million transactions in early testing, with roughly 90% of orders completed without human assistance, according to an anonymous McDonald's franchisee account called McFranchisee, posting on X.
From IBM Failure to Google Partnership The pivot matters because the prior program was not a small trial.
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